Returns Policy

We're sure that you will be happy with your purchase however should you wish to return your item please contact us at to request a return label stating the reason of the return.

We offer a refund excluding the initial delivery cost and the return delivery cost of the item providing the item is returned complete, unused & in its original packaging, for up to 14 days from purchase.

Please note that we cannot accept returns after the 14 day period. 

The initial delivery and return delivery fees will be deducted from the total value of your order and the remaining total refunded using the same method of payment, this may take up to 5 working days to show on your statement. 

We regret that due to the nature of our Eternal Roses within our Eternal Collection we cannot offer refunds, an exchange will be provided if there is any fault with your item.